Refund Policy for ThrivePeer
Effective Date: 26 Sep 2024
At ThrivePeer, we strive to ensure our users have a valuable experience with our mentorship platform. However, if you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refund:
1.1. Mentorship Sessions: Refunds for mentorship sessions will be issued if the mentor fails to deliver the session, or if the session is canceled by the mentor without prior notice.
1.2. Technical Issues: In case of significant technical difficulties that prevent the completion of a mentorship session, you may be eligible for a refund.
1.3. User Cancellations: Refunds for user cancellations will be handled in accordance with the mentor's individual cancellation policy. Please check the mentor’s policy before booking.
2. Non-Refundable:
2.1. Services Rendered: Refunds will not be issued for sessions that have been completed successfully.
2.2. No-Show by User: Refunds are not available if the user fails to show up for a scheduled session without prior cancellation.
3. Refund Request Process:
3.1. To request a refund, contact us at contact@crownthrive.com within 7 days of the scheduled session.
3.2. Provide your account details, session details, and the reason for your refund request. We will review your request and respond within 5-7 business days.
4. Processing Time:
4.1. Approved refunds will be processed within 10 business days, and the amount will be credited back to the original payment method.
By using ThrivePeer’s services, you agree to our refund policy as outlined above.